Refund Policy
Returns:
If you are unhappy with your product, please contact us for a return within 30 days. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will then send you a shipping label.
Refunds (if applicable):
- Once we have received your return and have inspected it for damage, we will issue you a refund. A credit will automatically be applied to your credit card or original method of payment, within a few (based on your credit card company's processing policies) days.
If you are waiting on a refund, check with your credit card company or your bank. Once we process the refund, we no longer have access to where the funds are.
Replacements (if applicable):
If the unit arrives damaged, please contact us for a replacement at lorexplastics@gmail.com. along with pictures of the damage, and we will send you a replacement. We may ask you to repack the damaged cage as it was shipped to be inspected by the shipping carrier.